I've gone to the website where they have a firmware from, but upon trying to install the firmware from my local machine over the network, I get a cannot update error ("This Firmware Updater does not contain upgrades for your device").Īny help anyone can provide would be greatly appreciated. I've tried checking for firmware updates (the current firmware build date is ) but any time I do so, I get "the firmware is up to date". We've tried a power cycle (leave unplugged for 15 minutes), and a factory reset of the printer. If the staff member tries to scan to email from her computer, it throws a "feature locked by administrator" error which I'm unable to workaround as described above. (Note: there is a space in between printui.exe and /s) 8. 6.) Open up the run command with the Windows key + R key combo. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’. When trying to scan from the control interface on the printer, I just get a never ending spinning gauge that says "Preparing Scanner" which eventually errors out. 5.) In the Devices and Printers windows look for your HP printer. I'm able to turn the settings back on, and apply changes, but as soon as it returns back to the interface page after applying, they're turned off again and I'm still unable to turn scanning on, and scanning still doesn't work. For some reason, all scanning functionality is "turned off" via the administrator settings. Upon troubleshooting, I find it's unable to scan at all. We received a ticket today that it was no longer Scanning to Email. I'm having an issue with an OfficeJet Pro 7720 we maintain. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |